How to use the shopping voucher for admitted citizens

How to use the shopping voucher for admitted citizens

Pratomigranti » Immigrant Services » Social Services » How to use the shopping voucher for admitted citizens
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Social Services

How to use the shopping voucher for admitted citizens

1)The voucher isn’t paper, but it is credited to the citizen in a virtual way, that is, associated with their own health card.

2) In order to use the shopping voucher, the citizen must:

  • Choose a shop among the affiliated ones, the list is published one the website of the Municipality of Prato  (Comune di Prato)
  • Go to the chosen shop with the health card and PIN (secret number) received by a SMS on the mobile phone (to the number indicated in the application). The PIN must be carefully kept, as it can not be recovered in a case of loss.
  • At the moment of the payment, the citizen must show his health card and enter the PIN, that he has received previously.

3) Citizens will be able to spend the shopping voucher  several times and can ask the shop to check the remaining amount on their voucher before shopping.

4) Shopping vouchers can be used until March 31th, 2021, and no later than. Only foodstuffs of first need can be purchased (except alcohol, tobacco).

5) Proxy: the voucher can be used only by citizens who submitted the application who will use their health card to go shopping. Only in exceptional cases, citizens in difficulty who need to delegate another person, must request a proxy from the Municipality of Prato (Comune di Prato), by writing to sociale@comune.prato.it , indicating the reasons for the request and entering a telephone number and a copy of an identity document attached.

For information 

Citizens can call 800270157 from 8:30 to 17:30 from Monday to Friday. The number is active from 12th to 26th January, or they can write to sociale@comune.prato.it

After January 26th , for information citizens can contact the number of Comune di Prato 800922912 Social Services.

Useful links

Buoni spesa emergenza Covid-19 (italian page)

Buoni spesa dicembre 2020 - Avviso per chiedere l'assegnazione di buoni spesa per l'emergenza Covid-19 (italian page)

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