SPRAR Project (Protection System for Refugees and Asylum Seekers)

SPRAR Project (Protection System for Refugees and Asylum Seekers)

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SPRAR Project (Protection System for Refugees and Asylum Seekers)

What is SPRAR?

The SPRAR project (Protection System for Refugees and Asylum Seekers) is financed by the Ministry for the Interior through the National Fund for Asylum Policy and Services. Its aim is to support and protect asylum seekers, refugees and immgrants who fall under other forms of humanitarian protection. 

Prato Comune is a forerunner in this project and together with Vaiano, Carmignano, Poggio a Caiano, Montemurlo, Bagno a Ripoli (Fi) and S. Casciano Val di Pesa (Fi) forms a network that can offer support to a maximum number of 50 people. 

Applications for support often exceed the number of places available. For this reason, there is a waiting list. 

If the waiting period for admission to the project is too long, it is possible for the applicant to be referred to the national network. In such a way, the Central SPRAR Service can see about finding the first place available from all national waiting lists and will cover the cost of transferring the applicant accordingly. 

Services provided by SPRAR

The SPRAR Project deals with the initial care, integration and protection of the person in question. 

The Care Services comprise of: 


  • accommodation in a small house;
  • supply of food vouchers for board;
  • orientation in relation to local services;
  • support of a linguistic mediator;
  • assistance in procedures to access social, health and educational services (L2 Italian language courses for adults, enrolment in school for minors).

The Integration Sevices comprise of: 

  • orientation in relation to employment;
  • enrolment in training courses;
  • professional re-training;
  • support in looking for a job and a home.

The legal protection services support the benficiary in procedures relating to the application for international protection. At the same time, psycho-social protection services help with access to specialist social services and psychological/psychiartic support.

Where is the SPRAR office?

The SPRAR helpdesk in Prato is to be found at the Immigration and Citizenshp Services office. 

Where to go

16. 06. 2020 - We inform you that, following the partial reopening of the Immigration Office of the Municipality of Prato, starting from Thursday 18 June the accommodation suitability procedure will observe the following organizational methods for the management of the practices:
- Presentation of the issuing applications: by e-mail to the address immigrazione @ comune. meadow. it or by PEC to the general address of the Municipality of Prato; alternatively, exclusively for citizens who have difficulty using one of the previous channels, it is possible to contact the toll-free number 800242525 to book an appointment for the presentation of the application at the Immigration Office in Via Roma 101 at the times made available for this service; however, it is always possible to present the request also at the General Protocol;
- Integration of suspended practices, submission of counter arguments upon notice of denial, submission of requests for extension of the terms of the notice of denial: exclusively by e-mail to immigrazione @ comune. meadow. it or by PEC to the general address of the Municipality of Prato;
- Collection of ready-made certifications: after receiving the notification SMS, exclusively by appointment to be agreed by calling 05741836431-5444-5441.
For information on the procedure, it is possible to contact the office responsible for the investigation at one of the telephone numbers, e-mail and fax numbers of the Immigration Office, agreements with the country of origin.
Servizio immigrazione e cittadinanza / Immigration and Citizenship Services
Via Roma
, 101
 - 59100
Toll free: 800 242525 (switchboard), 800 922912 (conflict mediation helpdesk)
Switchboard: 0574 1835420
Fax0574 1837413
E-mail:immigrazione@comune.prato.it - idoneitaalloggiativa@comune.prato.it


Office hours: For information, to make an appointment, suitable housing, SPRAR Project (Protection System for Refugees and Asylum Seekers):
Monday and Thursday 9.00 - 13.00 and 15.00 - 17.00
Tuesday and Friday 9.00 - 13.00
Closed on Wednesday
Mother Tongue Operators:
Albanian: Tuesday 9.00 - 13.00
Arabic: Friday 11.00 - 13.00
Chinese: Monday and Thursday 9.00 - 13.00 and 15.00 - 17.00; Tuesday and Friday 9.00 - 13.00
Urdu: Monday 9.00 - 13.00 and 15.00 - 17.00

From 15 June the office is open by appointment for:
● immigration information (also in Chinese, Albanian, Arabic, Urdu, English and French);
● emergence of employment relationships. Requests can be compiled at the charities (list on www. portalimmigrazione. It) or on the platform of the Ministry of the Interior at the following address nullaostalavoro. dlci. internal. it
● help desk for the protection of victims of exploitation;
● school placement, language courses for foreign minostra.

For information or appointments, call the toll-free number also from mobile 800242525

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Last update: lunedì 27 april 2020
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